FAQ
Frequently Asked Questions
1. Do you offer domestic and international shipping?
Yes, we offer shipping within Egypt, and we are currently reviewing export shipping options based on order volume.
2. Where do your products come from?
We source from trusted local and international farmers and manufacturers, with certified quality checks for every batch.
3. Can I request samples first?
Absolutely. Samples are available starting from 100g within Egypt, and we sometimes include free gifts.
4. What is your minimum order quantity for wholesale?
It varies by product type and pricing. Please send us your specifications and we will prepare a suitable quote.
5. How can I place an order?
Fill out the contact form on our website or send an email with the product name and quantity. We’ll respond within 24–48 hours.
6. Are your products certified?
Yes, we are ISO 22000:2018 certified and approved by the Egyptian Food Safety Authority. All materials are tested in accredited labs.
7. Do you offer returns or guarantees?
If samples or shipments do not meet agreed standards, please contact us and we will resolve the issue promptly.
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